Support Services - Online Guide Hub
Support Services, the online portal designed to give you all the information you need to make the best use of your account with us.
We will be constantly updating this portal to ensure that you have the latest information available to you at all times night or day - so please bookmark this page and ensure you come back and visit us.
Click below to view our guides
Email Help
Help Me Setup My Email
Once your email has been set up in your control panel you may wish to set it up on a mail client or a mobile device, our extensive guides give clear instructions on how to achieve this.
Domain Name Help
DNS Help
Microsoft 365 Help
Web Hosting Help
WordPress Help
Server Help
Firewall Management
Secure Hosting (SSL) Help
SSL (Secure Socket Layer) Help
How To Manage Your Services
Security and Vulnerability Help
What has happened?
A PHP security update has been released to address recently disclosed critical vulnerabilities. Updates have been applied to shared and managed hosting services, with mitigations used where patches could not be applied.
Have PHP versions above 7.4 been patched?
PHP versions above 7.4 on our shared and managed hosting services have been patched. This does not apply to unmanaged servers: customers managing their own servers must apply the relevant updates themselves.
I have an unmanaged server. What should I do?
Apply the relevant PHP security updates immediately. You or your server administrator are responsible for patching an unmanaged server. Do not assume that updates applied to shared and managed services have also been applied to your server.
My website uses a PHP version below 7.4. What should I do?
Upgrade PHP as soon as possible. Update your website code or application as needed to support PHP 8.2 or above, and check compatibility before changing the live PHP version. If you manage your own server, apply any available security updates immediately rather than waiting for the upgrade.
What if I use PHP 7.4 or another version below 8.2?
Plan to upgrade your website or application to support PHP 8.2 or above as soon as possible. We have applied updates to our Linux based Shared Hosting for PHP versions 7.4 and above. Alternative PHP versions (alt-php) from 5.2 upwards also have patches. We do, however, advise that you update your application to use 8.2 or above as soon as you are able.
Windows based services have patches applied to 8.2 and above. Versions below this will not receive updates.
Will any further security updates be applied?
Update channels continue to be monitored for shared and managed services, and further patches or backported fixes will be applied where available. Customers with unmanaged servers must continue monitoring and applying relevant updates themselves.
Welcome to Support Services
We aim to provide the best possible support to our customers. Never more than one click away, our online support manuals bring you the answers to any queries you may have quickly and easily.
We hope that you find Support Services a valuable and useful resource but if you feel that there is some information missing that would be of benefit to you, or any of our customers, then please let us know. We really welcome your feedback.